Returns & Exchange Policy

01 Exchange Policy

If the size of an outfit does not fit as expected, CHHOTKI allows a one-size exchange, subject to the eligibility requirements and product availability described below.

02 Exchange Eligibility

• Exchange requests must be raised within 3 days of delivery.
• One-size-up or one-size-down exchanges are permitted, subject to availability.
• Items must be unworn, unwashed, unused and in their original condition.
• Original tags, labels, packaging and included accessories must be retained wherever applicable.
• Products showing damage caused after delivery, washing or alteration may not qualify.

03 How to Request an Exchange

1. Contact our customer support team within 3 days of receiving your order.
2. Provide your order number, product name, original size and requested size.
3. Share photographs or additional information if requested by our team.
4. Wait for confirmation and instructions before sending the product back.
5. Once the returned item has been received and inspected, an approved exchange will be processed, subject to availability.

04 Returns & Replacements

Return or replacement requests must be raised within 3 days of delivery. Each request will be reviewed according to the reason for the request and the applicable policy.

Requests may be considered in situations such as:

• A damaged product is received.
• A defective item is delivered.
• The item received is different from the item ordered.
• The product has a material discrepancy from the confirmed order or product description.

05 How to Request a Return or Replacement

1. Contact our support team within 3 days of delivery.
2. Share your order number and a clear explanation of the issue.
3. Provide photographs or videos showing the damage, defect or incorrect item, where relevant.
4. Wait for our team to review your request and provide return instructions.
5. After inspection, we will communicate the outcome and the next steps for an approved request.

06 Items That May Not Qualify

Items that have been worn, washed, altered or damaged after delivery, or returned without required tags and accessories, may not qualify for an exchange, return or replacement, subject to applicable law. Products specifically marked as non-exchangeable or subject to special conditions will follow their stated terms.

07 Size Availability & Resolution

Exchanges and replacements depend on stock availability. If the requested size or product is unavailable, our support team will explain the available alternatives.

08 Refunds

Refund eligibility depends on the circumstances of the request and the applicable policy. Where a refund is approved, the amount and expected processing timeline will be communicated to the customer. Refunds will generally be made to the original payment method where supported.

09 Important Information

Please do not send any item back before receiving instructions from our support team. Keep your order details and original packaging available until your request has been reviewed.